Cliniko status:

All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Cliniko Operational
90 days ago
100.0 % uptime
Today
AU1 region Operational
90 days ago
100.0 % uptime
Today
AU2 region Operational
90 days ago
100.0 % uptime
Today
AU3 region Operational
90 days ago
100.0 % uptime
Today
AU4 region Operational
90 days ago
100.0 % uptime
Today
CA1 region Operational
90 days ago
100.0 % uptime
Today
EU1 region Operational
90 days ago
100.0 % uptime
Today
UK1 region Operational
90 days ago
100.0 % uptime
Today
UK2 region Operational
90 days ago
100.0 % uptime
Today
UK3 region Operational
90 days ago
100.0 % uptime
Today
www.cliniko.com Operational
Help chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Cliniko AU1 Region Uptime
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Cliniko AU2 Region Uptime
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Cliniko AU3 Region Uptime
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Cliniko AU4 Region Uptime
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Cliniko UK1 Region Uptime
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Cliniko UK2 Region Uptime
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Cliniko UK3 Region Uptime
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Cliniko CA1 Region Uptime
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Cliniko EU1 Region Uptime
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Response time Cliniko AU1 region
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Response time Cliniko AU2 region
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Response time Cliniko AU3 region
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Response time Cliniko AU4 region
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Response time Cliniko UK1 region
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Response time Cliniko UK2 region
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Response time Cliniko UK3 region
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Response time Cliniko CA1 region
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Response time Cliniko EU1 region
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Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025
Canada & US (CA1) region planned maintenance for Sunday the 26th of October 2025
Completed - The scheduled maintenance has been completed.
Oct 26, 20:32 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 19:00 AEDT
Scheduled - We will be performing database upgrades on our Canadian (CA1) servers on the 26th of October 2025 from 4:00 AM - 6:00 AM EDT (Toronto)*.

This will only impact users of our CA1 system. If your account’s Cliniko URL includes ca1, e.g. myaccount.ca1.cliniko.com, then this will affect you. Users of our Australian, EU, and UK systems will be unaffected.

The maintenance will take no longer than 2 hours to complete, and Cliniko will be unavailable for part of this time.

*For timing in other locations, outside of EDT, you can check here.

In order to keep your day running smoothly while we’re down, here’s some preparation work you can do:

- Print or download your Appointment Schedule for the day in Reports → Appointments Schedule.
- Need your Patient History for the day? You can use the History Report button.
- Although online bookings will be down during the maintenance window, you can add an alert ahead of time to let patients know to try later instead.

If you have any questions, don’t hesitate to contact our super support team.

Best regards,
The Cliniko Team
Oct 16, 20:46 AEDT
Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
AWS outage affecting SMS, telehealth, Xero, and Cliniko support chat
Resolved - Amazon Web Services is reporting ongoing recovery, we are seeing recovery of emailed codes, SMS, and similar. We have observed recovery of the impacted services. Please reach out to support if you have ongoing issues.
Oct 21, 09:36 AEDT
Update - While the issue with Amazon Web services that is impacting some of these services is still ongoing, we're seeing continued improvement with emailed codes, SMS, and similar. Services may still be intermittent until the issue is fully resolved, but we continue to observe recovery of the impacted services. We'll keep you updated.
Oct 21, 01:39 AEDT
Update - We are continuing to investigate this issue.
Oct 20, 21:24 AEDT
Update - Services currently affected by the AWS outage:
- SMS (reminders, notifications)
- Telehealth
- Xero integration
- Email verification codes

Our support platform (chat and email) is functional but service is degraded.

If you are having trouble logging in because you are not receiving email codes, please make sure you are using your direct login page (e.g. clinicname.uk1.cliniko.com). To find this URL, check the Cliniko welcome email you received when you signed up.

We will update you as soon as we have more information to share. Please contact our support team with urgent enquiries only.
Oct 20, 21:20 AEDT
Investigating - The service we use to provide support via chat and email is currently down, due to a major outage with Amazon Web Services (AWS). We’re not able to receive or reply to messages sent to us at the moment.

The Help Centre with our ‘How-to’ guides as well as telehealth and the Xero integration may also be unavailable right now.

Please bear with us, we will get back to you as soon as this has been resolved. If you require urgent help with accessing your Cliniko account, please get in touch via Facebook DMs.
Oct 20, 19:33 AEDT
Oct 20, 2025
Oct 19, 2025

No incidents reported.

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