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Scheduled Maintenance
Australia (AU4) Region Planned Maintenance for Sunday the 28th of July 2024
Jul 28, 2024 03:00-04:00 AEST
We will be performing database upgrades in our AU region on the 28th of July 2024 from 3:00AM - 4:00AM AEST*.
This will only affect users of our AU4 systems. If the url you use Cliniko at is of the format myaccount.au4.cliniko.com this will affect you. Users of our Canadian, EU, and UK systems will be unaffected.
The maintenance will take no longer than 1 hour to complete. Cliniko will be unavailable during at least part of this time. During this maintenance window, we will be restarting database services to apply configuration changes and apply upgrades. You should notice a warning during the upgrade that maintenance is ongoing, however, you will still be able to access Cliniko during the maintenance except for a very brief window where you may see pages fail to load.
*For timing in other locations, outside of AEST you can check here.
In order to cover your time while we’re down, there’s some preparation work you can do to make sure you still know what’s on for your day! Here are some suggestions:
- Print or download your Appointment Schedule for the day in Reports → Appointments Schedule;
- Need your Patient History for the day? You can use the History Report button;
- Online Bookings will unfortunately be down too, so it might be good to let your clients know that it’s best to call you on that day.
If you have any questions, don’t hesitate to email our super support team to discuss this maintenance.
Best regards,
The Cliniko Team
Posted on Jun 25, 2024 - 19:19 AEST
This will only affect users of our AU4 systems. If the url you use Cliniko at is of the format myaccount.au4.cliniko.com this will affect you. Users of our Canadian, EU, and UK systems will be unaffected.
The maintenance will take no longer than 1 hour to complete. Cliniko will be unavailable during at least part of this time. During this maintenance window, we will be restarting database services to apply configuration changes and apply upgrades. You should notice a warning during the upgrade that maintenance is ongoing, however, you will still be able to access Cliniko during the maintenance except for a very brief window where you may see pages fail to load.
*For timing in other locations, outside of AEST you can check here.
In order to cover your time while we’re down, there’s some preparation work you can do to make sure you still know what’s on for your day! Here are some suggestions:
- Print or download your Appointment Schedule for the day in Reports → Appointments Schedule;
- Need your Patient History for the day? You can use the History Report button;
- Online Bookings will unfortunately be down too, so it might be good to let your clients know that it’s best to call you on that day.
If you have any questions, don’t hesitate to email our super support team to discuss this maintenance.
Best regards,
The Cliniko Team
Posted on Jun 25, 2024 - 19:19 AEST